Terms & Conditions

General information

This website www.MOSMOSH.com (in the following also mentioned as the "website") is provided by:

MOS MOSH
Ejlersvej 24
6000 Kolding, Denmark
CVR nr. 32933491
Phone no: +45 69133403
E-mail: info@mosmosh.com

If you experience any problems with the website or your order placed on this website, please contact our Costumer Service:

E-mail: customerservice@mosmosh.com
Opening hours: Mon-Thurs 8am - 4pm, Fri 8am - 3pm

Important notice

If you do not accept our Terms of Use, you cannot place an order from our website. You have the right to withdraw from the agreement with our justification within 14 days after the day you, or a third party acting on behalf of you, acquire the goods physically. Read more under "Right of withdrawal".

Your purchase is covered by the Danish Sale of Goods Act, which means you have certain legal guarantees for the goods' state and quality. For further information, please read "Defective goods and incorrect items".

Ordering

The website is open 24 hours a day, but may be closed due to maintenance services. We will attempt to limit the frequency and duration of any such maintenance.

An order placed on a public holiday or during the weekend will be processed on the following business day.

You must be at least 18 years old to purchase goods on this website and possess a valid credit card that is accepted by us (see Payment Options below).

We only accept orders from this website. We do not process orders made via e-mail, phone or letter.

We reserve the right to cancel your purchase in the following situations, without being reliable for compensation or cost:

• Your payment details are incorrect or cannot be verified.
• Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
• There is an inadvertent error on the website, such as a payment error or the like.
• We have reason to believe that you are under the age of 18.

Please contact Costumer Service if you do not understand parts of our Terms and Conditions.

At what point in the ordering process are you bound by your order?

Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.

When you click “Complete payment” and the receipt appears on your screen, you are bound by the contract of purchase.

Please contact our Customer Service if you made a mistake while placing your order - we are here to help you. You will receive an e-mail confirming your order.

After the conclusion of the contract, the provisions on withdrawal apply. Please see the “Right of withdrawal” section below.

Language of the content

The language of the contract is English.

Measures against fraud

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

Payment

We accept the following means of payment:

• Visa
• Maestro
• MasterCard
• Paypal
• Klarna
• iDEAL

CVV (Credit Card Verification Number)

If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

Prices

All prices quoted on this website for products, deliver and other costs include taxes, VAT ect. Cost related to delivery, freight and postage may vary, depending on country and order. Delivery cost will be indicated on a separate line in your shopping cart and billing page.

Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.

Currency

The prices on the Website are shown in the currency applicable to your country. Please use the function "country selector" at the bottom of the website if you want to change your country selection. Your delivery address determines the applicable currency.

Please note that a change of country of delivery may influence the price and delivery costs.

You can pay in the following currencies:

• Danish Krone (DKK)
• Euro (EUR)
• Swedish Kroner (SEK)

Delivery

We deliver to:

• Denmark
• Belgium
• Austria
• Germany
• Ireland (Northern Ireland excluded)
• Netherlands
• Poland
• Sweden
• France
• Finland
• Spain

Delivery terms

Goods will be delivered to the delivery address specified in the order. We only deliver to residential adresses, business addresses and ParcelShops - not to PO boxes. In some countries we also deliver to a carrier pick-up point. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used. The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.

Please note that the risk of loss or of damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Defective goods and incorrect items".

Separate deliveries

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within 30 days. The withdrawal period will expire 30 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods, or it was delivered to a carrier pick-up point selected by you at the time of ordering.

In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 30 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good, or the last good was delivered to a carrier pick-up point selected by you at the time of ordering.

To exercise the right of withdrawal, you must inform MOS MOSH, that you would like to make use of your right of withdrawal by an unequivocal statement (by email). Log in to the return portal and create your return. The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

When purchasing ReLoved items in our secondhand universe, you can change your mind and return your purchase under the same conditions as items in our online shop.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, with the exception of the shipping fee of 3,95/5,95 EUR on returns, without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from your Contract with MOS MOSH.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.

You must send back the goods without undue delay and, in any event, no later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

We recommend that you save the ParcelShop/post office receipt as proof of your delivery of the package.

You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Defective goods and incorrect items

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service right away. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc. You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.

Defective items purchased from our retailers cannot be referred directly to Mos Mosh, but must be processed at the relevant store upon presentation of a valid receipt.

Consumer protection legislation

According to the Danish consumer law, all online orders are protected by a 24-month warranty. The warranty covers flaws present at the time of your purchase.

It is MOS MOSH’s responsibility to correct flaws within the first 6 months of a purchase. Within 6-24 months of a purchase, it is your responsibility as a customer to prove the flaw was present at the time of purchase.

Please contact our Customer Service if you wish to make a complaint regarding a faulty item: customerservice@mosmosh.com

Right to complain

In case you wish to make a complaint about goods purchased from us, please contact us at customerservice@mosmosh.com. Read more here.

If you wish to make a complaint regarding our webshop or costumer experience, you may submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. When submitting the complaint, you must state our e-mail address, customerservice@mosmosh.com.

Copyright & trademarks

www.MOSMOSH.com is the registered domain name of MOS MOSH and the MOS MOSH logo is a registered trademark of MOS MOSH.

All contents included on www.MOSMOSH.com, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of MOS MOSH or our suppliers. The contents are protected by Danish and international copyright laws.

All software used on this Website is the property of MOS MOSH, or our software suppliers and is protected by UK, European and International copyright laws.

Brand names, product names, logos and titles that appear on the website are trademarks or trade names and are property of MOS MOSH or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited.

Image Copyright

All rights reserved. All images on www.MOSMOSH.com are property of MOS MOSH and may only be used on this website. Any redistribution or reproduction of images is prohibited.

Other matters

Updating the website

We do our best to update the website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect. We reserve all rights for errors and omissions, delivery failures and sold-out situations.

Force majeure

We are not responsible for delays or failure to meet our obligations in relation to the Terms & Conditions, if the delay or the non-compliance is due to events beyond our control.

The completeness of the contract

These Terms and Conditions constitute the complete terms of the contract between you, as user of this website, and MOS MOSH.

Invalidity

If one or more of the provisions in the Terms & Conditions are declared fully or partially invalid, the remaining provisions still apply.

Assignment

MOS MOSH is entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. MOS MOSH will notify you of such possible assignment. By accepting these Terms & Conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

Privacy policy

MOS MOSH treats your personal data confidentiality. Please read our Privacy Policy which explains how we use and store the personal data you provide when making an online purchase and your general use of the website.