Customer Service

If you experience any problems with our website or your order placed on this website, for example, editing the details of an order, including shipping, sizing, addresses, or cancellation, please feel free to send us a message by clicking the button below. You can also contact us by email at

The opening hours for our customer service are

Mon-Thurs 8am - 4pm, Fri 8am - 3pm

Contact us

If you experience any problems or need help, you are very welcome to contact us. We are looking forward to hearing from you.

Please refrain from providing sensitive or confidential information in the contact form
Frequetly asked questions
My order
  • I did not receive an order confirmation

    If you did not receive an order confirmation, please contact

  • Can I change or cancel my order?

    Once you receive an order confirmation, it is no longer possible to change or cancel your order.

  • How do I use my discount code?

    Enter your discount code in ‘Checkout’.

  • I forgot to use my discount code?

    Unfortunately, it is not possible to use your discount code after the order has been completed.

  • When will I receive my order?

    We will do our very best to deliver your order within 2 -5 business days.

  • Can I track my order?

    Once we have shipped your order, you will receive an email with a tracking link. The link becomes active as soon as the carrier has picked up and scanned your shipment.

  • Which countries do you ship to?

    Click on the link to see which countries we ship to:

Returns and refunds
  • Can I exchange an item?

    It is not possible to exchange an item. You can instead return the item and place a new order.

  • How do I return my order?

    If you’re not satisfied with your purchase, you can return the item. MOS MOSH offers a 30-day return policy that applies from the day you receive your goods. We offer free returns with the prepaid return label.

  • Have you received my return?

    As soon as your return has been handled you will be refunded through the original payment method you chose for your order. The transaction usually takes 2-5 working days and you will receive a confirmation by e-mail once the refund has been issued.

  • When will I receive my refund?

    Once your returned items have reached us and we have processed the return order, we will transfer the purchase amount to your account as soon as possible. We only refund to the payment card or bank account with which the goods were purchased.

  • What payment methods do you offer?

    We offer the following payment methods:







  • My order was cancelled, what happens to my payment?

    The amount has only been reserved by your bank and will automatically bounce back to your account. If you chose to pay with Klarna invoice, the invoice will automatically be removed from Klarna.

  • What do I do if I want to complain about an item?

    If you discover a defect in your item, please contact our customer service. Remember to state your order number and the error on the item. Our customer service helps you further in the process by either exchanging the item or giving you your money back.

    Note: If the item is purchased from one of our retailers, you cannot make a complaint at MOS MOSH. You must, however, contact the retailer where the item was purchased.

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