Frakt & Returnerer
Frakt
Se listen nedenfor for fraktinformasjon per land. Alle bestillinger lagt inn før kl. 12 mandag til fredag, vi forsøker å sende samme dag.
| Land |
Fraktgebyr under 69 euro GLS |
Fraktgebyr under 69 euro DHL |
Gratis portogebyr over |
Transittid |
Returkostnad |
|---|---|---|---|---|---|
|
Danmark |
39 DKK | 39 DKK | 499 DKK | 1-2 virkedager | !39 DKK |
|
Sverige |
45 SEK | 45 SEK | 799 SEK | 2-5 virkedager | !45 SEK |
|
Norge |
60 NOK | 60 NOK | 799 NOK | 4-7 virkedager | !60 NOK |
| Tyskland | 3.95€ | 6.50€ | 69€ | 2-5 virkedager | 6.50€ |
| Belgia | 3.95€ | 69€ | 2-5 virkedager | 3.95€ | |
| Østerrike | 3.95€ | 69€ | 2-5 virkedager | 3.95€ | |
| Irland | 3.95€ | 69€ | 5-7 virkedager | 6.50€ | |
| Nederland | 3.95€ | 6.50€ | 69€ | 2-5 virkedager | 3.95€ |
| Polen | 3.95€ | 69€ | 2-5 virkedager | 3.95€ | |
| Finland | 3.95€ | 6.50€ | 69€ | 2-5 virkedager | 3.95€ |
| France | 3.95€ | 6.50€ | 69€ | 2-5 business days | 3.95€ |
|
Spain |
6.50€ | 69€ | 2-5 business days | 5.95€ | |
|
United Kingdom* |
£4,95 | £99 | 4-7 business days | £4,95 |
*We are pleased to offer delivery across the UK mainland – including England, Wales and Scotland. Please note that Northern Ireland is not part of our delivery area at the moment.
We deliver with the following options:
- Delivery to home or work address
- Delivery to a ParcelShop near you
*If you wish to have your order shipped to the UK, please use our webshop for the UK.
Returns
If you are not satisfied with your purchase, you can return your items to us.
MOS MOSH tilbyr en 30-dagers returrett som gjelder fra dagen du mottar varene dine. Alle varer må returneres i original stand, ubrukte, og i samme tilstand og emballasje som de ankom i. Dette inkluderer eventuelle ekstra gaver mottatt fra MOS MOSH, hvis aktuelt.
Vi gjør returfrakt enkel og praktisk for deg!
Logg inn på returportalen vår med e-postadressen du brukte ved bestillingen og bestillingsnummeret ditt*. Du vil deretter motta en GLS QR-kode, som du må vise i din valgte GLS ParcelShop. GLS vil deretter skrive ut returetiketten din og sende pakken tilbake til oss. Du vil deretter motta en e-post fra GLS hvor du kan spore returforsendelsen. Husk å fylle ut og legge ved returslippen i pakken.
We recommend that you secure a receipt as proof of delivery in case the parcel should get lost along the way. Please note that the responsibility for the return shipment lies with you until we receive the parcel. We only refund to the payment card that was used for the purchase. Returns are subject to a shipping cost (see country list) and will automatically be deducted from your refund.
If a provider other than GLS is desired for return shipping, you are welcome to return the package in your own way. However, please be aware that we do not refund self-paid shipping costs.
The package is sent to:
System Transport
Sysselvej 67
7100 Vejle
Denmark
We make your Secondhand return easy and convenient for you!
Use the QR code on your return note for direct access to our Secondhand returns portal. Select the item you wish to return, and the QR code will be available immediately. At the same time, you will receive an email with all the information about your return.
If your return country does not support the QR code, you will find a link on the landing page where you can print a physical return label.
Should you experience problems with creating your return, please write to us at customerservice@mosmosh.com
* You will find your order number on your return slip in the upper right corner (ex. W123456)
Free exchange of goods
If you wish to exchange an item, you can do so free of charge.
Create an exchange through our return portal, and we will ship your new item as quickly as possible. Exchanges created through our return portal are free of return shipping charges.
If you wish to exchange an item that has already been exchanged once, we are unfortunately unable to offer another exchange. In this case, please return the item and place a new order instead. You are also very welcome to contact our customer service if you need assistance.
If you have any questions, please contact our Customer Service at customerservice@mosmosh.com
Incorrect or faulty items
In case you received an incorrect or faulty item in your order, we kindly apologize for the inconvenience and ask you to contact us at customerservice@mosmosh.com.
How to process a faulty item
Items bought from the MOS MOSH website are subjected to a 2-year warranty. This applies to material and fabrication defects.
Please send an email to customerservice@mosmosh.com stating the issue and remember to refer to your order number, which can be found on your order confirmation. To make the process easier for both parts, please attach photos of the item and issues in question, and inform products name, product number and size. Our customer service will then process your request.
If our customer service assesses the need for a return, we will cover the delivery costs. Items returned without consulting with our customer service will not be compensated.
MOS MOSH items bought from a third party
Faulty MOS MOSH goods bought from a third party, such as a webshop or physical store, should be referred to the store from which it was bought. The MOS MOSH webshop cannot be held responsible for these purchases.
Return of Incorrect Items
If an item that was not purchased from MOS MOSH is sent to our warehouse, the item will be returned to the sender.
The sender is responsible for all costs associated with the return, including shipping, customs duties and any other handling or processing costs.
NON-EU
If an item that was not purchased from MOS MOSH is sent to our warehouse from a country outside the EU, the sender must arrange and pay for the collection of the item themselves.
The sender is also responsible for the necessary customs clearance and must cover all costs associated with the collection and return of the item, including shipping, customs duties and any other handling or processing costs.