Shipping & Returns
Shipping
Please see the list below for shipping information by country. All orders placed before 12pm on Monday to Friday will be shipped the same day.
| Country | Postal fee | Transit time |
|---|---|---|
| Germany | 3.95 / 5.75 euro | 2 - 5 business days |
| Sweden | 3.95 / 5.75 euro | 2 - 5 business days |
| Belgium | 3.95 / 5.75 euro | 2 - 5 business days |
| Austria | 3.95 / 5.75 euro | 2 - 5 business days |
| Ireland | 3.95 / 5.75 euro | 2 - 5 business days |
| Holland | 3.95 / 5.75 euro | 2 - 5 business days |
| Poland | 3.95 / 5.75 euro | 2 - 5 business days |
| France | 3.95 / 5.75 euro | 2 - 5 business days |
We deliver with GLS with the following options:
- Delivery to home or work address
- Delivery to a ParcelShop near you
Returns
Free return with prepaid label. Deliver to your nearest ParcelShop.
In case you are not satisfied with your purchase, you have the opportunity if returning the item to us. MOS MOSH offer a 30-day return policy, valid from the day you receive your goods. All goods must be returned in original condition, unused, in the same condition and packaging as when you received them. This also include any additional gifts received by MOS MOSH.
We offer free return with the prepaid return label on all orders. Once your returned goods reach us and we have processed the return order, we will transfer the purchase amount to your account, as soon as possible. We only return to the credit card or bank account which the goods were purchased with. Should you not have received the return label within your parcel, please write to us at customerservice@mosmosh.com to receive this. Self-paid returns are non-refundable.
We recommend sending your return shipment with ensured mail with a tracking number when returning goods. We only return to the credit card which the goods were purchased with. The original shipping fee is non-refundable.
All orders must be returned to:
Prime Cargo A/S
Profilvej 4
DK-6000 Kolding
Free exchange voucher
We offer a free shipping voucher if you need to exchange one or more of your items to another size. Simply contact our Customer Service, and they will send you a voucher for when you place a new order for the correct size.
If you have any questions, please contact our Customer Service at customerservice@mosmosh.com.
Incorrect or faulty items
In case you received an incorrect or faulty item in your order, we kindly apologize for the inconvenience and ask you to contact us at customerservice@mosmosh.com.
How to process a faulty itemItems bought from the MOS MOSH website are subjected to a 2-year warranty. This applies to material and fabrication defects.
Please send an email to customerservice@mosmosh.com stating the issue and remember to refer to your order number, which can be found on your order confirmation. To make the process easier for both parts, please attach photos of the item and issues in question, and inform products name, product number and size. Our customer service will then process your request.
If our customer service assesses the need for a return, we will cover the delivery costs.
Items returned without consulting with our customer service will not be compensated.
MOS MOSH items bought from a third party
Faulty MOS MOSH goods bought from a third party, such as a webshop or physical store, should be referred to the store from which it was bought. The MOS MOSH webshop cannot be held responsible for these purchases.