Shipping & Returns
Please see the list below for shipping information by country. All orders placed before 12pm on Monday to Friday, we endeavor to ship the same day.
|Country||Postal fee||Transit time||Return fee|
|Denmark||Free||1 - 2 business days||39 dkk|
|Germany||Free||2 - 5 business days||5.95 euro|
|Sweden||Free||2 - 5 business days||45 sek|
|Belgium||Free||2 - 5 business days||3.95 euro|
|Austria||Free||2 - 5 business days||3.95 euro|
|Ireland||Free||2 - 5 business days||3.95 euro|
|Holland||Free||2 - 5 business days||3.95 euro|
|Poland||Free||2 - 5 business days||3.95 euro|
|Finland||Free||2 - 5 business days||3.95 euro|
|France||Free||2 - 5 business days||3.95 euro|
We deliver with GLS with the following options:
- Delivery to home or work address
- Delivery to a ParcelShop near you
If you are not satisfied with your purchase, you can return your items to us. MOS MOSH offers a 30-day return policy that applies from the day you receive your items. All items must be returned in their original condition, unworn, and in the same state and packaging as they arrived in. This includes any additional gift items received from MOS MOSH, if applicable.
We make return shipping easy and convenient for you by including a prepaid return shipping label. Returns are subject to a return shipping charge (see country list) and will automatically be deducted from your refund. Use the prepaid shipping label that is included in your parcel and drop it off at the nearest ParcelShop. The cost of shipping will automatically be deducted from your refund. After your returned items reach us and we process your return, we will transfer the value of your purchase back to your account as quickly as possible. We issue refunds only to the card or bank account originally used to purchase the items.
If you did not receive a return shipping label with your order, please write to us at email@example.com to receive one.
We recommend shipping returns with insurance and a tracking number. We issue refunds only to the card originally used to purchase the items. We cannot reimburse you for any additional shipping expenses you may incur.
Return all orders to:
DSV Solutions A/S
If you would like to exchange one or more items for a different size, colour, etc., simply return the items using the prepaid return shipping label, and the cost of shipping will automatically be deducted from the value of your purchase. Then, you can place a new order for the correct size.
If you have any questions, please contact our Customer Service at firstname.lastname@example.org.
Incorrect or faulty items
In case you received an incorrect or faulty item in your order, we kindly apologize for the inconvenience and ask you to contact us at email@example.com.How to process a faulty item
Items bought from the MOS MOSH website are subjected to a 2-year warranty. This applies to material and fabrication defects.
Please send an email to firstname.lastname@example.org stating the issue and remember to refer to your order number, which can be found on your order confirmation. To make the process easier for both parts, please attach photos of the item and issues in question, and inform products name, product number and size. Our customer service will then process your request.
If our customer service assesses the need for a return, we will cover the delivery costs. Items returned without consulting with our customer service will not be compensated.
MOS MOSH items bought from a third party
Faulty MOS MOSH goods bought from a third party, such as a webshop or physical store, should be referred to the store from which it was bought. The MOS MOSH webshop cannot be held responsible for these purchases.